FAQ

When we speak of a sheet mask, we are referring to a particular cosmetic product that uses a thin material support rich in serum that the skin absorbs in depth with more effective results.

The advantages of SKIN IV cosmetic masks are many: they are practical and satisfy the most varied dermal needs with their functions, making them truly effective.

Each SKIN IV mask is designed to meet the needs of each specific skin type. Various skin types are listed in the drop-down menu on our website – choose the one that suits you best!

Yes, the products have been dermatologically tested and have no contraindications.

If you have a particular medical condition, we always recommend to consult your doctor first.

All SKIN IV face masks, the décolleté mask and the lip mask can be used on both sides; there is no front and back.
For the eye masks, we recommend following the direction indicated in the instructions for use.
For hand, foot and nose masks, however, there is only one direction of application and it is easy to guess.

With the exception of the SPA THERAPY LINE and the BUBBLE face mask with green tea, the treated area should not be rinsed, but the remaining serum should be blotted well.
However, if you experience a sensation of inflammation, you should first rinse your face well with cold water and, if this persists, we recommend that you contact your dermatologist.

SKIN IV products can be used safely in both cases.

The majority of SKIN IV ingredients are of natural origin, but certain preservatives are also added to the formulations to ensure the stability of the formula and to act against micro-organisms. In all cases, the full list of ingredients (INCI) can be found on each pack and online on the product page. On the website, there is a section dedicated to the main ingredients of the masks to discover interesting facts and properties relating to them.

No, all SKIN IV products are not tested on animals, in accordance with European cosmetics regulation 1223/2009 which prohibits the marketing of products tested on animals.

There is a specific SKIN IV collection dedicated exclusively to vegan products.

Yes, SKIN IV disposable cosmetic masks are all bio-degradable, except for the packaging which contains them for better preservation.

SKIN IV masks are made of microcellulose fabric and hydrogel.

From January 2022, under the new European waste disposal directives, it will be compulsory to affix a label indicating the presence of plastic in the product in order to inform the consumer of the correct disposal practice. SKIN IV products that have the sticker on their packaging justify the presence of plastic to ensure a better performance of the product (cosmetic gloves, cosmetic socks and 3-step nose mask.

SKIN IV masks should be disposed of in the following manner: -Organic: the microcellulose fabric soaked in serum and clay. -Plastic: the packaging and products with a red and blue label -Individual: the hydrogel patches.

Yes, SKIN IV products are all eco-friendly and their production complies with low environmental impact standards.

What is the shelf life of a product once it has been opened?

All SKIN IV products are travel size and can therefore be transported by plane.

You will always receive a free mask with every online purchase.

Yes, you can call +39 392 5852810 or fill in the form in the ”CONTACTS” section. We will be happy to meet you and direct you to our local agent.

Directly online on our website or in your nearest beauty centre/pharmacy/herbalist shop/hairdresser. Click here to view our store locator.

No, you can place an order without registering on the SKIN IV website. However, we recommend that you create your own account by going to the dedicated section and registering by filling in all the required fields, so that you can earn reward points that can be converted into discounts, receive preview product news, take advantage of special promotions and monitor your orders.

Yes, when ordering it is important to specify the correct billing and delivery addresses.

All credit card, Paypal and bank transfer transactions are accepted.

Payments on www.skin-iv.com are totally secure. Our e-commerce technology guarantees all the security standards required by law.

You can check the shipping cost and the minimum threshold for free shipping at the time of purchase.

Within 2 working days (Monday-Friday) after placing the order for Northern and Central Italy, 3 days for Southern Italy and Islands.

Once you have placed your order, you will receive a confirmation e-mail with our courier’s tracking number. By accessing the courier’s website and entering your tracking number, you can check the status of your order.

Please check that it has not ended up in your “spam” folder. If you can’t find the order confirmation email, please contact us using the quick chat on the site, or by email at info@skin-iv.com or otherwise by phone from 9.00 to 13.00 and from 14.00 to 18.00 on +39 024 507 3471

No, once the order has been confirmed, it is no longer possible to change it as the products are already registered in the logistics database and are being prepared in order to guarantee the shortest possible processing time. If you wish to add an extra product, you will have to place a new order for the forgotten order. If you have mistakenly purchased a product, you can proceed with your right of return once you have received your parcel.